Shipping & Returns
Shipping Policy
After receiving your order confirmation email, all orders are processed within 2-3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. Unless you ordered the RattyFatty Subscription Box, this order will be processed on the 1st of every month.
Shipping charges for your order will be calculated and displayed at checkout.
We offer free delivery on orders over £20 (UK ONLY) Free local delivery is available for orders over £10 within Boston. For orders under £10, we charge £2 for local delivery. For international orders, delivery time and cost will vary. This is beyond our control. Due to the recent change with shipping in the EU additional fees may be incurred upon arrival, these fees are the buyer's responsibility. Some carriers have limitations around shipping to P.O. Boxes. If you have a P.O box please communicate to us before ordering. Email us at support@rattyfatty.co.uk
Return & Exchange Policy
Thanks for purchasing our products at RattyFatty. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.